After you have created your account, the available freight options and actual charges for your order are displayed when checking out.

We offer a range of delivery services depending on your delivery location and order weight/size. For your security, all courier shipments will require a signature of an adult upon delivery. Our couriers may ask for you to present identification. Once your order has been dispatched from Sciteq Pty Ltd's premises we are unable to change the delivery address or redirect it to another address. When checking out you will be presented with the delivery options available to you for that particular order. Different delivery services have different maximum sizes and weights that they will carry, so on larger orders you may only have one or two delivery options available to you.

Important Information About Delivery Times:
All delivery times are indications only (as provided by the individual delivery service), and indicate the time it would normally take for delivery once the goods are dispatched from Sciteq. Delays in shipment may occur if a product is out of stock or temporarily unavailable from our suppliers. You will be advised via email of any substantial delay. In the event of some items on your order being in stock and some items being substantially delayed we will contact you with the option to split your shipment. Additional freight charges will apply.

Fastway Couriers (Recommended for Perth Metro)
Delivery of your order via Fastway couriers is available only for the Perth metro area and some other locations throughout Western Australia.
When goods are dispatched via Fastway Couriers delivery is generally next business day for Perth metro and generally the following business day for other locations in Western Australia.
Fastway Courieres cannot deliver to PO Boxes, Locked Bag, RMB or RSD addresses.

TollIPEC Road Freight
TollIPEC Road Freight offers affordable delivery of larger items via road freight throughout Australia. Delivery times can range from overnight up to 5 business days depending on your location.

TNT Air Freight
TNT Air Freight offers delivery of small items over night to Capital Cities Australia Wide. Delivery make take up to 3 days if out of metro area.

Post Express
Post Express is the only delivery service that will deliver to RMB/RSD addresses, locked bags and other remote locations. Delivery times vary depending on your location. Generally up to 3 business days.

Delivery Times
Please note that delivery times are based on information provided by individual courier companies and should be used as a guide only. Delivery times may vary, particularly for remote locations. The delivery times mentioned are an indicative time for delivery from when your order ships.

Returns
Should you need to return a product to us, please call on 08 9409 6677 or email us at via our "Contact Us" link to receive a Return Authorization number. Normally requests for returns will only be accepted within 7 days of you receiving the goods. You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty on arrival. Should a product be returned to Sciteq as faulty, but is found to be in normal working order, you will be charged for the cost of freight from you to Sciteq and the cost of return freight at our normal freight charges. You may also be charged a service fee for the testing of the product. Sciteq may charge a reasonable fee should you return any goods for credit or exchange which have been damaged while in your care. Generally credits/refunds are limited to the cost of the goods excluding freight charges.
Any disputes shall be judged under the laws of the State of Western Australia.

Note: Freight calculations are based on your packed order's "cubic weight". Cubic weight is calculated as the greater of either the package weight or dimensions, based on 1 cubic metre = 250kg.