If you have forgotten the password for a Tiandy NVR, please follow these instructions

Download the SearchConfig Tool for Windows/MAC via this link
https://help.tiandycloud.com/server.html?page=Tool%20software&id=3001

Tick the NVR from the list and click Password Reset

Select Manual for the GetSecureCodeType

And click Export.

Please email this file to us and leave the system on and running while you wait for the response.